FAQ

Shipping

How long is the shipping time?

  • United States: 5 - 7 days.

Will I receive a tracking number

  • We provide tracking for every order.

Can I cancel my order?

  • You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email groundingusa@gmail.com. All you need to do is send us an email with the subject line "CANCEL"

Using the product

Do Earthing products run on electricity?

  • Generally, when someone talks about "electricity" it is implied the electric energy received in our homes from electric power stations. Using that defenition, the short answer is "no" the Earthing products do not run on electricity.

Should I unplug the product when not using?

  • No need to unplug them.